SPACE PLATINUM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and related services for mobile recharges, bill payments, and fintech features.
By using the App, you agree to the terms of this Privacy Policy.
1. Information We Collect
A. Information You Provide
Personal Identifiers: Name, registered mobile number, email address, and any KYC documents you upload.
Financial Data: Transaction history and payment details (processed securely via PCI-DSS compliant third-party gateways. We do not store full sensitive card information ourselves).
B. Automatically Collected Information
We may collect Android ID strictly for essential app functionality, fraud prevention, and security purposes. It is not used for tracking users across apps and is processed in accordance with Google Play policies.
Usage data, app logs, crash reports, and IP address for analytics and service improvement.
C. Permissions
Quick Number Selector (Recharge from Contacts): Uses Android's system contact picker (no READ_CONTACTS permission is requested). You manually select one number, which is sent to our secure servers only to process the recharge. We never access or store your full contact list.
Camera / Storage: To upload KYC documents or save transaction receipts locally on your device.
2. Prominent Disclosure & Consent
Prominent Disclosure for Permissions:
Before the App accesses any sensitive permission (Contacts, Camera, or Storage), a clear and prominent in-app disclosure will appear explaining the exact purpose and data usage. We will only proceed after you give explicit affirmative consent by tapping "Allow". No sensitive data is collected or transmitted in the background.
Specific Disclosure for Contacts Permission:
When you use the "Recharge from Contacts" feature, the App will show:
"SPACE PLATINUM needs access to your contacts to let you quickly select a number for recharge. Only the selected contact number will be sent to our secure servers to process your transaction. We do not store your full contact list or use it for any other purpose."
You can manage or revoke any permission at any time through your device settings. Revoking a permission may limit certain features of the App.
3. How We Use Your Information
Service Fulfillment: Processing recharges, bill payments, money transfers, and maintaining your wallet.
Security & Fraud Prevention: Authenticating accounts and preventing fraudulent transactions using device signals and Play Integrity API.
Analytics & Improvements: Understanding usage patterns (data is anonymized or aggregated wherever possible).
Legal Compliance: Meeting requirements under Indian laws (RBI, NPCI, AML, tax regulations).
4. Data Sharing & Third Parties
We do not sell, rent, or trade your personal data for marketing or any other purposes.
We share data only when necessary with trusted partners:
Payment Gateways (e.g., UPIGateway, Razorpay (IDFC Bank Partner)) for transaction processing.
Telecom operators and utility providers to complete your requests.
Cloud hosting providers for secure data storage.
Google Play Services for app functionality, security, and device integrity verification.
Legal authorities when required by applicable Indian law.
Third-Party SDKs & Payment Partners: Our App integrates the following professional SDKs to provide secure payment processing and app functionality. These partners may collect device identifiers, transaction metadata, and usage logs according to their own strict privacy standards:
Razorpay (IDFC Bank Partner): For secure credit/debit card, net banking, and wallet processing. View Razorpay Privacy Policy
Google Play Services: For device integrity, security verification, and push notifications. View Google Privacy Policy
5. Google Play Data Safety Section
In addition to this Privacy Policy, our data collection and sharing practices are also disclosed in the Data Safety section on our Google Play Store listing. The Data Safety section is consistent with the disclosures made in this policy. We encourage you to review it before installing the App.
The Data Safety section covers the types of data we collect, whether data is shared with third parties, our data security practices, and whether you can request data deletion.
6. Data Security & Encryption
We use modern cryptography to protect your data. All communication between the SPACE PLATINUM App and our backend servers is encrypted using HTTPS with TLS 1.2 or higher. We also implement role-based access controls, regular security reviews, and secure coding practices to safeguard your information.
7. Data Retention
We retain your data only as long as necessary or as required by law. Financial transaction logs are retained for 5–10 years to comply with Indian tax and anti-money laundering (AML) regulations. Other personal profile data is kept while your account is active and deleted upon a valid deletion request.
8. Account and Data Deletion
You have the right to delete your account and associated personal data at any time using any of the methods below:
In-App Deletion: Go to Settings > Account > Delete Account.
Upon a valid request, personal profile data will be permanently deleted within 30 days. Financial records required for legal compliance will be retained as mandated by law but disassociated from your personal profile where possible.
9. Your Rights
You may access, update, correct, or request deletion of your personal data at any time by contacting us. We will respond within a reasonable timeframe. You also have the right to withdraw your consent for data processing where consent is the legal basis, without affecting the lawfulness of prior processing.
10. Children's Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect personal information from children under 18.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated effective date will be posted at the top of this page. Continued use of the App after any changes constitutes your acceptance of the updated policy. We recommend reviewing this policy periodically.
12. Contact Us / Grievance Officer
For any privacy concerns, data access or deletion requests, or grievances, please contact our Grievance Officer: